Grand Rounds is your no cost expert resource for up-to-date information on the COVID vaccine.
Woman on sofa with tablet during video call
World class doctors
at your fingertips
We’re your personal care team, here to make healthcare a whole lot easier. And as a free Concordia Health Plan benefit, it won’t cost you a thing. Welcome to your inner circle of care.
Activate my account Psst, it takes less than a minute.
We’re here for the big things, the little things, and everything in-between
Illustration of two hands holding X-rays
Get expert second opinions with no exams or appointments.
Illustration of a chat conversation on a smartphone
Get support from a physician over-the-phone or by instant message.
Illustration of doctor
Find trusted, experienced doctors.
Illustration of a person making choices
Understand what your benefits offer.
Illustration of hand holding smartphone. The screen displays information about getting an online second opinion.
Get expert second opinions with no exams or appointments.
Illustration of hand holding smartphone. Screen reads Request a visit with a Grand Rounds Health medical provider.
Get support from a physician over-the-phone or by instant message.
Illustration of hand holding smartphone. The screen displays a list of doctors .
Find trusted, experienced doctors.
Illustration of hand holding smartphone. The screen displays information about benefits.
Understand what your benefits offer.
Get care from the palm of your hand
  • Get expert second opinions with no exams or appointments.
  • Get support from a physician over-the-phone or by instant message.
  • Find trusted, experienced doctors.
  • Understand what your benefits offer.
Illustration of hand holding smartphone. The screen displays information about getting an online second opinion.
Get expert second opinions with no exams or appointments.

Get support from a physician over-the-phone or by instant message.

Find trusted, experienced doctors.

Understand what your benefits offer.

We’re helping almost six million people live their healthiest lives.
Grand Rounds Health member Robert in his living room

Grand Rounds Health has helped me navigate my way through the healthcare system. I finally had somebody that was going to be in my corner and find me what I needed.

Robert, Grand Rounds Health Member
How Grand Rounds Health helps

Navigating health care easily with Grand Rounds Health.

Illustration of 9 people in different healthcare situations
A team of 200+ clinicians on call

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Headshots
Toran

Care Coordinator

Headshot
Care Coordinator

Chief Medical Officer

Headshots
Chief Medical Officer

Sr Regional Director

Headshots
Dr Tista Ghosh

Sr Regional Director

Grand Rounds Health logo
See how the specialist we found for Lynn solved her misdiagnosis

We give you peace of mind by getting you better quality care from the start.

Some common questions about our health benefit
Illustration of smartphone displaying a chat conversation
What is Grand Rounds Health?
+
-

Grand Rounds Health is a health benefit made available to you at no cost by the Concordia Health Plan. We are a primary guide and resource for all your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, and answering any questions you may have about your health plan, medical conditions, and more.

When should I use Grand Rounds Health?
+
-

Use Grand Rounds Health when:

  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Grand Rounds Health doctor.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.

 

Who can use Grand Rounds Health?
+
-

Grand Rounds Health is available to eligible* Concordia Health Plan members and their covered dependents. Concordia Plans provides this service so that you have access to high-quality medical care and are able to achieve better health outcomes.

*Members in a Concordia Health Plan Medicare option are not eligible.

How much will this cost me?
+
-

Grand Rounds Health is fully covered by the Concordia Health Plan and available at no extra cost to you and your covered dependents. Grand Rounds Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost. Plan guidelines will apply for any treatments as a result of the Expert Opinion or Office Visit.

What can I expect from Grand Rounds Health?
+
-

All Grand Rounds Health services can be easily accessed by calling 1-866-357-9819, visiting www.grandrounds.com/concordiaplans or by downloading the Grand Rounds Health mobile app. For certain Grand Rounds Health services, a member from your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

What areas does Grand Rounds Health specialize in?
+
-
Grand Rounds Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.
How does Grand Rounds Health select its physicians?
+
-
Grand Rounds Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.
How much will it cost me to see a recommended doctor?
+
-

Typically, you’ll only pay your regular copay or office visit fees for seeing an in-network doctor. For further details, call the Grand Rounds Health Care Team at 1-866-357-9819, available Monday through Friday from 8:00am – 9:00pm ET.

What will my doctor think about Grand Rounds Health reviewing my case?
+
-
Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Grand Rounds Health expert opinion is:
  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to my employer?
+
-
In accordance with HIPAA, any personal health information (PHI) you share with Grand Rounds Health is confidential and not shared with your employer or any other 3rd party. Your PHI is available only to you, your Care Team, and your Grand Rounds Health physician
How does Grand Rounds Health use my SSN?
+
-
The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Grand Rounds Health benefit.
I have other questions. Where should I go?
+
-