When your members struggle with healthcare, we help them find their way

Grand Rounds simplifies the experience for employees and their family members by providing one place to go for all their healthcare needs. Our healthcare navigation services equip members with self-service and high-touch tools to help them make the most of the healthcare benefits offered to them.

A Healthcare System Fraught with Challenges.

Approximately 80% of American workers cite healthcare as their #1 concern. Confusion, frustration, and rising costs are common reasons why employees settle for inadequate care, or hold off treatment until it’s too late. Organizations, as a result, suffer a drop in workplace satisfaction and productivity, with an increase in unnecessary healthcare spend.

The Need for an Integrated, More Holistic Approach.

Point solutions take a siloed approach to assisting employees—focusing heavily on being a condition-specific management tool, a well-being app, an Expert Medical Opinion, or some other niche service. They aren’t integrated with providers, the healthcare system, or the multifaceted needs of the member.

This is why Grand Rounds has introduced a new kind of Healthcare Navigation Solution.

Best-in-Class Healthcare Navigation.

Grand Rounds is the only healthcare navigation vendor to offer on-staff clinical expertise, a provider-quality-measurement platform, and a complete care experience for your members. With COVID-19, Telemedicine can also be fully integrated with Navigation to provide members with expanded access to clinicians and specialists virtually, as well as strategic support for employers during the crisis and beyond.

Here’s what makes us different:

Quality Measurement.

We’ve invested $75M+ over the past six years to build the first and only quality match engine that accurately predicts future practice patterns. Quality is measured at the individual MD level, and scores adjust dynamically based on individual members clinical needs and preferences.

Clinical Expertise.

We have close to 100 on-staff doctors, nurse practitioners, and physician assistants informing our care recommendations and development of our product. Our clinicians provide 1:1 guidance directly to your employees by phone, 8am-9pm M-F, and 24/7 for urgent cases. Clinicians spend an average of 24 minutes talking with members—9 minutes longer than the average PCP visit!

Complete Care Experience.

We have an award-winning care team that goes above and beyond to support your employees from clinical, financial, and emotional aspects of care. There are no call quotas, call scripts, time limits, or strict protocols as we triage situations and work to remove barriers to care. Every interaction is a personalized, real-time experience.

Continuous Innovation.

We are committed to finding new ways to augment the healthcare experience to drive out waste and improve clinical outcomes every year. Our product roadmap prioritizes addressing the pain points of our customers and potential buyers, and is regularly updated in response to employee needs and behaviors.

Connect with Grand Rounds to learn more about what you can do to improve the quality of healthcare for your members.

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