Meet Rachel: How Grand Rounds Gave Her New Hope

Hearing and sharing our members’ healthcare stories is a distinct honor. Their personal experiences perfectly illustrate the complexities of navigating the system and the many variables that impact outcomes—whether it’s geographic location or the specific medical condition they face. And while the journey is different for everyone, there’s one thread that remains consistent: expert medical guidance makes all the difference, and at the end of the day, we all just want to feel better and live our best lives.


One morning, Rachel woke up without a voice.


“I live by myself and don’t have a family, so when I reached out to Grand Rounds,  a benefit my employer, Walmart, provides, I had already exhausted all of my resources and didn’t know what healthcare providers to see. The 11 specialists I already spoke with said there was nothing more they could do. They said they had done their best and they didn’t know what happened to me,” said Rachel.


But with Grand Rounds, everything changed.


“Grand Rounds connected me with the top physicians in the U.S. for my medical needs who knew what steps I needed to take to move forward. After working with Grand Rounds for a year and a half, I am now 85-90% recovered,” said Rachel.


The past year and a half Rachel experienced vocal cord dysfunction, hoarseness and swallowing. She had several expert opinions and office visits with the top specialists in gastroenterology and laryngology in the U.S.  


“Had it not been for Grand Rounds I would not have been able to get connected with the top physicians and surgeons, and I wouldn’t be in the position I am now. I would still be struggling to speak, swallow and breathe. I believe that hope is never lost, and Grand Rounds has shown me just that,” said Rachel.


Meet Rachel and learn more about her story in the video below: