“Meet Grand Rounds” is a series of interviews introducing some of the people working to make quality health care accessible to everyone, everywhere.
The Product Design team at Grand Rounds works with product managers, operations, and engineers to create a seamless experience that delights our patients and helps them through every step of their health journey. Meet one of our senior user experience (UX) designers, Meg Marvin, in the Q&A below.
What do you do at Grand Rounds?
I am part of the Product Design team at Grand Rounds. We strive to make every patient interaction with Grand Rounds smooth and easy to understand, from the first time they have a health need until they receive guidance and clarity. Our health care system is already so complicated — the last thing you want to deal with when you’re sick or in pain is a website or service that is hard to use.
In my role, I focus on improving our internal tools at Grand Rounds so that our amazing care and medical teams can serve patients even better.
What inspired you to join Grand Rounds?
I am energized by Grand Rounds’ mission. I’ve worked with different aspects of the health care system (e.g., hospital websites and software for radiologists), but working at Grand Rounds is different. As a startup, we have the opportunity to move fast and challenge the norms of health care delivery. Grand Rounds is made up of smart people from various backgrounds — including medical and technical — and this meeting of minds to solve one of our nation’s toughest issues is what makes it a special place.
What’s been your most memorable/rewarding Grand Rounds moment so far?
Watching the Grand Rounds care team persistently puts patients first. When I first got to see how many different ways a care team member supports a patient and goes above and beyond their job description, it was really eye-opening. If I were ever in a difficult situation, these are the people I would want to have my back.
How did you get started in your career field?
I was designing products before I had the words to describe it. When I was a kid, I actually built a paper prototype of a tamagotchi virtual pet after my parents would not buy me one. I even had my own improvements built in, like more food options. It was no surprise that while studying computer science in college, I found myself gravitating towards the questions around how an interface should look, rather than how to build it. User experience (UX) was a burgeoning field at the time. I joined Carnegie Mellon’s Human-Computer Institute, where I learned the methodologies and techniques that gave shape to my natural interests. I love that my career combines design, technology, and psychology.
If you could change one thing in U.S. health care, what would it be?
Health care in the U.S. is not designed with the patient at the center of the system, and as a result, we often miss opportunities to meet someone where they are.
I had the wonderful opportunity to live in Spain for a year and experience how health care is administered in other parts of the world. My husband fell very ill suddenly after two weeks in Spain — I didn’t know anyone, I was still learning the language, and I definitely did not know how to find a local doctor yet. I called the private insurance company in a panic. Not only did they listen to me and calm me down, but they also sent a doctor to the house so that I didn’t have to worry about transferring my husband anywhere. I’ll never forget the relief I felt when the doctor met not only my husband’s medical needs but also mine as a caretaker and foreigner in the process.
What are you most passionate about outside of the office?
I love to try new things and learn new skills. Traveling has been one of the most fulfilling ways to expand my perspective. I love to try out new craft classes where I can step away from a computer and work with my hands. It is very satisfying to make something within a few hours that you will own your entire life. The latest skill I am working on, which is really out of my comfort zone, is training for a running a half marathon. It’s just one of those life experiences I want to have.
If you could have one superpower, what would it be?
I would love to be able to understand and speak any language. My philosophy is that I have something to learn from everyone. Every language has a built-in way of describing things that says so much about the culture. I’d love to understand that more intimately.
Meet more Grand Rounds employees here.