“Meet Grand Rounds” is a series of interviews introducing some of the people working to make quality health care accessible to everyone, everywhere.
The Data Science & Analytics team at Grand Rounds delivers data-driven insights about the health care system and the impact of quality care on patient outcomes and employer health care costs. Learn more about Ben Ryugo, analytics and strategy manager, in the Q&A below.
What do you do at Grand Rounds?
I’m an analytics and strategy manager at Grand Rounds. I oversee two fantastic teams whose primary goal is to help measure the tremendous benefit that Grand Rounds provides to our patients and customers. One area we focus on is building compelling business cases for enterprise prospects that demonstrate the depth of our analytical capabilities, as well as identify opportunities for improved economic and patient outcomes. We also focus on quantifying the impact we have on our patients, developing key performance indicators, and reporting our results to the internal organization and to our customers.
What inspired you to join Grand Rounds?
There were multiple factors that drew me to Grand Rounds. My dad was a neuroscientist at Johns Hopkins and from an early age I found health care fascinating. I worked at a health care-focused private equity fund that exposed me to the many nuances of the system and the inherent inefficiencies within the industry as a whole. I have myself (like many of you) also had countless frustrating encounters within the health care system that revealed just how hard it is to find quality care. I was drawn to Grand Rounds because I was convinced that a data-driven approach to finding quality health care could drastically improve the patient experience. I truly believe in our mission to guide patients to high-quality physicians and, ultimately, a frictionless health care journey. I think anyone who reads our co-founder Rusty’s story will appreciate the incredible potential for what we’re building to change lives.
What’s been your most memorable/rewarding Grand Rounds moment so far?
The patient stories. Everyone at Grand Rounds works as hard as they do so that we can help our patients get the care they deserve. When we hear patient stories about how Grand Rounds changed their lives for the better, it drives us to work harder and ensure that we reach as many lives as possible.
How did you get started in your career field?
I always knew that I wanted to work in health care, but wasn’t sure what form that would take. Initially, I wanted to be a physician, but I pivoted to business and strategy when I realized that while I liked problem-solving and mission-driven work, I was not cut out to work in the hospital. A harrowing experience in the emergency room where no one could tell me why certain tests were being administered or which physician I should try to see convinced me that health care consumers faced a glaring lack of transparency, and I was determined to work for a company that addressed that issue.
If you could change one thing in U.S. health care, what would it be?
I wish that health care as a whole were more transparent so that we had the necessary information to make smarter decisions about our health care in the same way that we would objectively shop for a television. I think it’s terrifying that the system is content to allow people to purchase health care in the absence of quality transparency when these decisions can dictate how our lives unfold.
What are you most passionate about outside of the office?
I am an avid soccer player and Manchester United fan, which admittedly has not been that easy recently…
If you could have one superpower, what would it be?
I would want to be able to fly. My colleague, Tom, rightly pointed out that it gets cold at altitude, so having just seen Civil War, I would settle for an Iron Man suit. Solves the temperature problem and it comes with a built-in assistant.
Read more “Meet Grand Rounds” posts here.